AFTERCARE SERVICE

Once your products are installed and you’re enjoying your new home improvements, your relationship with us doesn’t end there.

GOOD CLEAN FUN

It’s important to know how to clean and maintain your products to help them look and perform their best for years to come.

We’ve put together a handy guide of hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.

Aftercare - Cleaning

CONDENSATION

It is a common assumption that condensation forming on your window is an indicator that something has gone wrong.

Actually, it can be the opposite. Condensation appears when vapour in the air hits a cooler surface, such as a mirror, tile or window.

Droplets appearing on the external pane of your window means that it is performing as it should – keeping cold air and moisture out and the warm air in. Only if condensation begins to form between the panes of glass in your window should you be concerned.

Aftercare Condensation

AMBER CUSTOMER PROMISES

Your in safe hands when you choose Amber. Amber Home Improvements make bold promises so you know to expect a high standard of products and service when you choose us.

TRANSPARENT SERVICE

Amber consultants will be honest, diligent and at all times fair in their dealings with you. We don’t artificially inflate our prices in order to offer dramatic but bogus discounts. We simply offer good deals and honest value for money.

At the point of sale we’ll be thorough in all details concerning the contract. What we put down on the contract is exactly what we’ll do.

PROFESSIONALISM

Over the years Amber Home Improvements have perfected their fitting service to become one of the best throughout Norfolk and Suffolk, including Norwich, Ipswich, Great Yarmouth & Lowestoft. You’ll be given a firm fitting date, usually between 3 to 6 weeks hence. An installation manager will make sure that all the building work runs smoothly in advance to meet this date, starting with a professional site survey and concluding with a satisfaction questionnaire.

VALUE FOR MONEY

Product quality, customer service and unbeatable value for money are at the heart of our success. We use the latest computer controlled equipment to manufacture products that meet the industry’s ultimate quality assurance standards.

CONFIDENCE

You can be absolutely confident that the builders and installers who arrive at your home are totally qualified and craft trained in the work they are to undertake and have completed many installations throughout Norfolk, including Norwich, Ipswich, Great Yarmouth & Lowestoft.

VISIT OUR NORWICH SHOWROOM

Visit our showroom in Norwich for a browse and a chat. Amber’s team of advisors will be on hand to answer your questions.

GET DIRECTIONS

WANT TO GET IN TOUCH?

If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 0800 18 30 131

Our friendly team will be pleased to help with any questions you may have.