CAREERS AT AMBER

We are always on the lookout for highly skilled and reliable staff to join our professional teams in Norfolk & Suffolk. Currently employing professional people in a wide range of positions including, fitting, design consultants and customer service advisor.

VIEW OUR CURRENT VACANCIES

With thousands of installations under its belt, Amber Home Improvements is a long-standing name with a fabulous reputation for excellence.  Here at Amber, we promise you a challenging and rewarding career. If you are an exceptional individual who is looking for an exciting new role, please view our vacancies below and apply online now.

Personal/Project Assistant

Salary: £22,000 – £25,000 depending on experience

Location: Norfolk

This is a fantastic opportunity to work for an industry leading home improvement installer of Conservatories, Orangeries, Tiled Roof Extensions, Double Glazing Windows, and Doors. Working throughout the Norfolk area. We are a friendly run business, who provide professional, quality, Home Improvements installations to both residential and commercial sectors. We are passionate about delivering excellent customer service and exceeding our customer expectations, we always go the extra mile, and we focus on attention to detail.

We are looking for Personal/Project Assistant to join our high profile, fast growing and forward-thinking business. This is a highly valued, integral role, customer facing, offering variety and an opportunity to promote and protect our quality products and brand. You will assist in delivering our new strategies and goals.

As one of the leading Home Improvement companies in the area we set high standards in customer service both externally and internally. We strive for excellence across the business and expect you to commit to these values.

This is a unique opportunity to join a highly successful team that continues to grow and develop. Working as a Personal/Project Assistant to the Sales Manager, you will be hard-working, with a flexible and adaptable approach, excellent customer service skills and the ability to exceed our customer expectations. You will be part of our busy and friendly Sales / Showroom team, working alongside the Sales Manager. You will be delivering quality customer projects. Whilst reporting to the Sales Director you will also be reporting on a regular basis to the company Directors.

A good sense of humour is a must, we enjoy our work and provide a busy and happy environment. You will have a positive outlook and you will be driven to deliver an excellent service to our customers.

We are committed to supporting our staff to further develop in their roles, we encourage personal development, which is supported by training where required. You will be able to develop ideas and influence management to implement the best ideas to enable the company and you to grow and develop.

The hours of work are 40 hours per week, working 5 days per week on a two-week working pattern to include alternate Saturday working.

Role Responsibilities

  • To undertake office administration, which will include printing, scanning and collating reports
  • To analyse sales performance and trends and report to the company directors
  • To manage the shared drive structure and undertake system housekeeping
  • To liaise with Marketing partner companies
  • To deal with customers both face to face and via the telephone, providing excellent customer service
  • To be responsible for the Sales training material and updates
  • To work with the Sales Manger to develop confidential costs and profits
  • To ensure that quality work is carried out at all times
  • To support the project department and assist with resolving any issues in a timely and effective manner
  • To develop excellent working relationships with external and internal stakeholders including customers and suppliers

Person Attributes

  • A highly organised and methodical individual
  • The ability to multi-task and prioritise effectively
  • A proactive and self-motivated individual with the ability to use your initiative
  • A clear and confident communicator with ability to demonstrate excellent written and verbal communication
  • The ability to analyse data and report findings
  • The ability to manage our external customers and develop professional relationships
  • Excellent IT skills
  • A positive “can do” attitude with the ability to meet deadlines
  • Excellent attention to detail
  • Effective time management skills with the ability to prioritise tasks
  • Clean driving license
  • A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales
  • A willingness to undertake further training with the ability to implement learning into your daily work

What We Can Offer

  • Competitive salary depending upon experience
  • Full on the job training
  • Free onsite refreshments
  • Free onsite parking
  • Pension scheme
  • Career progression
  • Full company training will be provided

If you would like to be considered for this opportunity please send your CV and covering letter using the form below.

Sales Consultants

Due to a planned expansion of our Sales Operation we are looking for 2 to 3 Sales Professionals who can flourish within a very unique direct sales environment. We are looking for talented individuals both from within and outside of the industry.

Role Responsibilities

  • Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
  • Meeting homeowners and helping them to create their dream home using our unique design software and product range;
  • Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs;
  • Establishing the Customers “New Living Space” design requirements and Interpreting design requirements into a design solution, modelled using bespoke software;
  • Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
  • You will be responsible for listening to the Customer, understand their needs, be curious and question to gather the ideas needed to create the desired design;
  • You should be able to address sales goals and adjust to customers’ needs to close a sale;
  • Prepare monthly data detailing the sales targets and KPI

Person Attributes

  • You must be smart and professional, as you will be the one who sets the first impression of the company;
  • You will be a passionate, highly driven individual who enjoys helping customers;
  • You will be a versatile, dynamic and determined individual with previous sales experience, highly goal orientated with demonstrable experience of hitting or exceeding sales targets;
  • A flexible and adaptable truly professional Sales Consultant, delivering professionalism to the Customer, Company and Industry;
  • You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
  • Excellent numerical skills, be able to think logically and be objective in your decision making;
  • Good IT Skills required, Word, Excel, Outlook etc.
  • Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the Customer;
  • Good problem-solving skills, able to identify cost efficient solutions to problems;
  • You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
  • You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
  • Hands on, results focused, motivated to deliver in advance of deadlines;
  • Robust, energetic and tenacious;
  • Motivated to achieve targets and goals, a credible individual who possess a “can do” attitude and has an open mind to learn from the best in the business;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity;
  • Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 -month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business using the form below.

Self Employed Building Teams

Amber Home Improvements are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Norfolk, Suffolk, and Cambridgeshire.

Due to continued growth, we are looking for self-employed Building Teams.

At Amber, it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Builders who are quality focused, experienced, and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to maintain and strength the Amber Brand and reputation and provide our customer with an excellent Building experience. You will be highly driven, motivated, passionate, and determined to succeed, and you will be driven to deliver an excellent service.

The role requires experience, knowledge, determination, and drive. You will ensure installations run smooth, our customers receive excellent quality and service, right first time, achieve installation dates and deliver a top-quality finish.

A strong knowledge of the general construction industry is an advantage, technical knowledge of the window and conservatory industry is a must. You will have excellent problem solving and planning skills, with the drive to “make it happen”. You will have excellent people skills, a positive “can do” attitude, a passion to meet deadlines and attention to detail.

This is a great opportunity to work for a high profile, top quality, fast moving and forward-thinking business. We provide competitive rates of pay, opportunities for regular work, reliable, on time payments and immediate starts.

To be considered for this role you must have:

  • Previous conservatory base building experience; preferably with examples which can be demonstrated
  • A desire and determination to ensure all work completed meets the high-quality standards our customers expect
  • A passion, determination, and drive to ensure you achieve deadlines, deliver quality work right first time
  • The ability to work within a team or on own initiative, you must be self-motivated and hardworking
  • MTC card
  • Excellent planning and organisational skills
  • Good communication skills and an approachable personality
  • A positive “can do” attitude with the ability to work under pressure and meet deadlines
  • Excellent attention to detail
  • Effective time management skills with the ability to prioritise tasks
  • Strong knowledge and experience of Health and Safety on site
  • Driving license
  • Own vehicle and equipment
  • Relevant liability insurance

If you’re interested in this position please complete our form below.

Service Engineer

To support our ongoing business growth, we are recruiting for a Service Engineer. You will be responsible for resolving any issues our customers may have with our products after installation and you will be expected to provide excellent customer service to our customers during this process. You will take pride in your work and support the Head of Customer Services. If you are looking for a role where you can utilise your skills, knowledge and experience and focus on delivering a high-quality service to all customers, then you could be perfect for this position.

Role Responsibilities

  • To be responsible for resolving any issues with our windows, doors, bi-folds and conservatories on the first visit;
  • To provide excellent customer service whilst at customers properties;
  • To be responsible for ensuring quality work is carried out at all times;
  • To adhere to the Terms and Conditions of relevant guarantees and where possible create sales.
  • To ensure that all safety procedures are complied with;
  • To ensure that you adhere to and follow Health and Safety guidelines ensuring that you are at all times working in a safe environment;
  • To ensure that the finished product meets the required quality standards;
  • To provide written documentation of the outcome of the visit detailing what has been done and if a second visit is required;
  • Any other reasonable duty as may be required.

Person Attributes

  • Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries;
  • The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc.
  • The ability to measure sizes accurately with the relevant measuring tools.
  • Excellent product knowledge
  • Excellent attention to detail and ensuring work is thorough and complete
  • Good problem-solving skills with the ability to identify cost efficient solutions to problems
  • Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers
  • Clean driving license
  • Flexibility to work overtime as and when required
  • A strong team player who works well on their own initiative with a can-do attitude
  • The ability to demonstrate effective time management
  • Good communication skills with the ability to communicate both verbally and written
  • A proactive approach to work with the ability to prioritise and manage own workload.
  • A self-motivated and confident individual who has a can-do approach to work with the ability to get the job done in the required timescales
  • A willingness to undertake further training with the ability to implement learning into your daily work.
  • Commercial awareness

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus in quality work this could be the opportunity for you. Please can you send your CV and your salary expectations to gavin.payne@amberhome.co.uk or fill out the form below.

Window & Door Fitters

At Amber, it is important to us that we deliver an exceptional service to our customers, so to achieve this it is vital that we have a team of talented and experienced window & door fitters. This is an exciting opportunity to join a leading home improvement company as an experienced fitter, offering great earning potential and continuity of work. With exciting times ahead and increasing demand, we are continuing to expand our installation teams in the Norfolk & Suffolk area.

To be considered for the role you must have:

  • Previous quality fitting experience
  • A passion for delivering excellent customer service
  • Be a good communicator
  • Be self-motivated with the ability to work on your own initiative.
  • Clean UK driving licence
  • MTC Card

As an installer you will join a busy team reporting to the Installations Manager, and responsible for undertaking installations, ensuring an excellent quality service is achieved on all window & door installations.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

Window Fitters & Conservatory Installers

Amber are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Norfolk & Suffolk.

Due to continued growth we have several full-time positions available for experienced Window Fitters and Conservatory Fitters.

At Amber, it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Window fitters and Conservatory Fitters who are quality focused, experienced and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to maintain and strength the Amber Brand and reputation and provide our customer with an excellent fitting experience.

This is a great opportunity to work for a high profile, top quality, fast moving and forward-thinking business. We provide competitive rates of pay, opportunities for regular work, reliable, on time payments and immediate starts.

To be considered for both these roles you must have:

  • Previous conservatory or window fitting experience; preferably with experience of fitting orangery’s
  • A desire and determination to ensure all work completed meets the high-quality standards our customers expect;
  • A passion, determination and drive to ensure you achieve deadlines, deliver quality work right first time;
  • The ability to work within a team or on own initiative, you must be self-motivated and hardworking;
  • Excellent planning and organisational skills;
  • Good communication skills and an approachable personality.
  • A positive “can do” attitude with the ability to work under pressure and meet deadlines
  • Excellent attention to detail;
  • Effective time management skills with the ability to prioritise tasks;
  • Strong knowledge and experience of Health and Safety on site;
  • Driving license;
  • Relevant liability insurance

If you’re interested in this position please complete our form below.

Sorry No Current Vacancies

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the Amber Home Improvements Team.

Sorry No Current Vacancies

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the Amber Home Improvements Team.

Sorry No Current Vacancies

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the Amber Home Improvements Team.

Why work for Amber Home Improvements?

Team Spirit

Working for Amber, you’ll have a fantastic team of people behind you who are all driven, dedicated and experts in their field.

Great Benefits

We’re proud to offer excellent salary and benefits packages for the right candidates who really live and breathe our Amber values.

Top Training

At Amber, we invest in regular training and upskilling our workforce to ensure the very best service and quality standards throughout every stage of the process.

Job Satisfaction

We all love the thrill of improving the comfort and security of our customer’s homes, and their grateful feedback after a job well done.

APPLY FOR A VACANCY ONLINE

Seen a vacancy that suits your skill set and experience?  We’d love to hear from you.  Please complete your details below and attach your current CV with a brief introduction about yourself and we’ll be in touch with next steps.  Best of luck!

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