OUR GUARANTEE

At double the industry standard, Amber offer a 20 Year Guarantee to give you complete value for money and a lifetime of reassurance.

SETTING THE STANDARD

Twenty years; two decades; 240 months; 1,040 weeks, or more than 7,000 days – whichever way you say it, it’s a very long time. But it’s also how long we guarantee our double glazing windows, doors, conservatories and orangeries for as standard, and at no extra cost to you.

At double the industry standard, Amber Home Improvements Guarantee offers you complete value for money and, crucially, a lifetime of reassurance for your new home improvement in Norfolk or Suffolk.

Our Guarantee

LABOUR & REPAIR

Any associated labour cost with your repair or remedial work will be covered. If anything does go wrong in the first decade, it won’t cost you a penny.

After that, labour is chargeable – but any parts or products still covered by the guarantee will be provided free of charge.

Our Guarantee

WHATS EXCLUDED

If there is a problem, please contact us because you’ll invalidate the guarantee if a third party carries out any repairs or modifications. Also, both accidental and environmental damage to your product isn’t covered.

There are a few additional services that fall outside of the standard cover, including plumbing, plastering and any landscaping.  Building work, doors and coloured foils are guaranteed for 10 years.

Our Guarantee

FURTHER INFORMATION

For further details on our guarantee, including a full list of exclusions and exceptions, please contact a member of the Amber team who’ll be happy to help.

AMBER CUSTOMER PROMISES

Your in safe hands when you choose Amber. Amber Home Improvements make bold promises so you know to expect a high standard of products and service when you choose us.

TRANSPARENT SERVICE

Amber consultants will be honest, diligent and at all times fair in their dealings with you. We don’t artificially inflate our prices in order to offer dramatic but bogus discounts. We simply offer good deals and honest value for money.

At the point of sale we’ll be thorough in all details concerning the contract. What we put down on the contract is exactly what we’ll do.

PROFESSIONALISM

Over the years Amber Home Improvements have perfected their fitting service to become one of the best throughout Norfolk and Suffolk, including Norwich, Ipswich, Great Yarmouth & Lowestoft. You’ll be given a firm fitting date, usually between 3 to 6 weeks hence. An installation manager will make sure that all the building work runs smoothly in advance to meet this date, starting with a professional site survey and concluding with a satisfaction questionnaire.

VALUE FOR MONEY

Product quality, customer service and unbeatable value for money are at the heart of our success. We use the latest computer controlled equipment to manufacture products that meet the industry’s ultimate quality assurance standards.

CONFIDENCE

You can be absolutely confident that the builders and installers who arrive at your home are totally qualified and craft trained in the work they are to undertake and have completed many installations throughout Norfolk, including Norwich, Ipswich, Great Yarmouth & Lowestoft.

VISIT OUR NORWICH SHOWROOM

Visit our showroom in Norwich for a browse and a chat. Amber’s team of advisors will be on hand to answer your questions.

GET DIRECTIONS

WANT TO GET IN TOUCH?

If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 0800 18 30 131

Our friendly team will be pleased to help with any questions you may have.